Returns/Repairs

In-store purchases

We will accept items for exchange or credit for in store purchases within 14 days. Items must be returned in the condition they were purchased. All philanthropy pieces are final sale.

Online purchases

We accept items for exchange or refund within 14 days of delivery. Shipping charges are non-refundable. To return or exchange an item:

1. Please call 1 877-212-8122 or 204-947-1322 to obtain a Return Authorization number.
2. Include a copy of your RA# and your contact information inside of the package and ensure your RA# is recorded on the outside of your package.

Please call to obtain your RA# before returning any items. Items received as gifts can be exchanged for another item of equal or greater value. Hilary Druxman is not responsible for lost or damaged goods in transit. All philanthropy pieces are final sale.

Repairs

We can repair any Hilary Druxman piece! To have your item repaired:

1. Please call 1 877-212-8122 or 204-947-1322 to obtain a Return Authorization number.
2. Include a copy of your RA# and your contact information inside of the package and ensure your RA# is recorded on the outside of your package.

An RA # must be obtained before repairing any items. Please note, we may not be able to order certain components needed to repair older items, but we will do our best.