Policies   Our Guarantee Our main goal is to make your online purchasing experience as pleasant as possible. We pride ourselves on excellent customer service and master craftsmanship, and we want to ensure that you are completely satisfied with your purchase. If you are not satisfied in any way we will gladly refund or exchange your purchase within 14 days.   Return/Exchange Policy We will accept items for exchange or credit within 14 days of purchase. Items must be returned in the condition they were purchased. Online exchanges will be subject to shipping charges. To return or exchange an item, please call 1-877-212-8122 to obtain a Return Authorization number. Please include a copy of your RA # inside the package and ensure the RA# is recorded on the outside of the package. A RA # must be obtained before returning any items. Once your return is processed, you will receive a credit to your account. We do not refund shipping on returned items. Items received as gifts can be exchanged for another item of equal or greater value. Hilary Druxman is not responsible for lost or damaged goods in transit.  Shipping Policy We ship across North America and over seas. Shipping rates are calculated after you have added items to your shopping bag and filled in the shipping address information.  The shipping rates are as follows: Canada – FedEx – 5-10 business days, $13.00 Canadian United States – Express Post – 5-10 business days, $13.00 USD International – Canada Post – small packet – 6-10 business days, $13.00 USD   Shipping times are approximate. Business days are Monday to Friday, excluding Saturdays and holidays.   Repair Policy We can repair any Hilary Druxman piece. Please call 1-877-212-8122 to obtain Return Authorization #. Please include a copy of your RA # inside the package and ensure the RA# is recorded on the outside of the package. A RA # must be obtained before repairing any items. We may not be able to order certain components needed to repair older items, but we will do our best.   Privacy Policy Hilary Druxman Inc. understands your concerns about the protection of personal information online. We use your personal information for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and website, fulfilling requests for information, producing and shipping the products that you order, and providing customer support. We can guarantee we will not sell, share or trade any of your personal information with a third party. Any information that we collect is used to provide you with the best shopping experience and to facilitate us in fulfillment of operations. Periodically, we will send sale information, product updates and newsletters, electronically via email. If you wish not to receive these promotional emails, please click the “Unsubscribe” link included at the end of every Hilary Druxman email.   Security Policy Hilary Druxman Inc. ensures you have a safe and risk-free shopping experience. The order information sent to hilarydruxman.com is protected by Secure Sockets Layer (SSL) technology. With SSL implemented on your computer and our server, information sent via the Internet will be private and unaltered.