FAQs What is your mailing address? Hilary Druxman Inc 1-258 McDermot Avenue Winnipeg,Manitoba, Canada R3B 0S5 Where are your stores? Hilary Druxman Inc. is based in Winnipeg, Canada. You can also find us in a number of stores across North America and Europe. Click here to find out where you can buy Hilary Druxman jewelry in your neighbourhood. Corporate Office & Retail Store 1- 258 McDermot Avenue Winnipeg, Manitoba R3B 0S5 Canada 204.947.1322 Toll Free # 877.212.8122, available in North American only. Fax #: 204.956.2176   Hours: Monday to Friday 9 am to 5 pm Saturday 10 am to 5 pm   What payment methods do you accept? Visa, Mastercard   What is your return/exchange policy? We will accept items for exchange or refund within 14 days of purchase. Items must be returned in the condition they were purchased. Click here for return details. What if my Hilary Druxman piece needs to be repaired? We can repair any design purchased through hilarydruxman.com or at our flagship store in Winnipeg, Canada. Click here for repair details. How do clean my Hilary Druxman jewelry? Each piece of Hilary Druxman jewelry is meticulously handcrafted and therefore needs to be treated with care. The following cleaning instructions ensure you will enjoy your Hilary Druxman sterling silver and 18k gold designs for a life time.   Place jewelry on a double layer of aluminum foil in a small dish Add 3 tablespoons of baking soda Pour boiling water onto the jewelry Soak for 10 minutes Remove and pat dry with paper towel For stubborn tarnish, pour off water and rub jewelry with wet baking soda paste, follow by rinsing.   Some of Hilary Druxman’s collections are adorned with natural gemstones and pearls, they may very in shape, size and colour. Inclusions can be seen in natural stones and is part of their organic beauty. Pearls and most gemstones do not mix well with cleaning agents or polishing cloths. Follow the instructions above to ensure the maintenance of Hilary Druxman’s sterling silver.   What if you don’t have the item I want in stock? Our talented team of jewelers can have your design crafted within 5-7 days.   What if I lose a Hilary Druxman earring? We’d be happy to make you a match at half of the cost of a full pair. Call 1-877-212-8122 to make a match.   Do you offer gift wrapping? We offer free gift wrapping for online purchase and in-store purchase at our flagship store in Winnipeg, Canada. Click here to see our gift wrapping. How do I know if you received my order? You will receive an email confirmation once your package has been sent. If you have any concerns about your order, please feel free to contact us at 877.212.8122 or via email info@hilarydruxman.com.